At SHOP NEST SDN BHD, we understand that customers may occasionally need to change or cancel an order. We will make reasonable efforts to assist with cancellation requests, provided the order has not yet been processed or shipped.
1. Cancellation Eligibility
- Cancellation requests should be submitted as soon as possible after placing an order.
- Orders may be cancelled if they have not yet been processed, packed, or handed over to the courier.
- Cancellation requests are subject to confirmation by our customer service team.
- Once an order has been shipped, cancellation may no longer be possible.
2. Orders Already Shipped
Once your order has been dispatched or handed over to the courier, we may not be able to cancel it.
If you no longer require the item after shipment, you may need to receive the order first and submit a request under our Return, Refund and Exchange Policy, where applicable.
3. Refunds for Approved Cancellations
If your cancellation is approved and payment has already been received:
- The refund will normally be made to the original payment method.
- Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
- You will be notified once the refund has been processed.
4. Incorrect or Duplicate Orders
If you accidentally place a duplicate order or provide incorrect information during checkout, please contact us immediately.
We will make reasonable efforts to assist with cancellation or order amendments before the order enters the processing stage.
5. Cancellation by Us
SHOP NEST SDN BHD reserves the right to cancel an order when necessary, including situations involving:
- Product unavailability
- Incorrect pricing or product information
- Payment verification issues
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions
- Technical errors
- Circumstances beyond our reasonable control
Where payment has already been received, an eligible refund will be arranged.
6. How to Request a Cancellation
To request an order cancellation, please provide the following information:
- Order number
- Customer name
- Contact number
- Reason for cancellation
Please contact us as soon as possible:
Email: shop_nest@outlook.com
Phone: 011-1275 3504