Welcome to SHOP NEST SDN BHD. By accessing our website, using our services, or placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions.
Please read these terms carefully before making a purchase.
1. General
- These Terms & Conditions apply to all visitors, customers, and users of our website.
- Throughout this website, the terms “we,” “us,” and “our” refer to SHOP NEST SDN BHD.
- We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
- Any changes will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised terms.
2. Products & Orders
- All products displayed on our website are subject to availability.
- We reserve the right to limit the quantity of products available for purchase.
- We make every reasonable effort to ensure that product descriptions, images, colors, and specifications are accurate.
- Actual product colors may vary slightly due to different screen settings, lighting, or photography conditions.
- Product prices and availability may change without prior notice.
- We reserve the right to refuse or cancel an order in circumstances including product unavailability, incorrect information, pricing errors, or suspected fraudulent activity.
3. Payments
- We accept payment methods displayed and available during checkout, which may include credit/debit cards, online banking, e-wallets, and other supported payment gateways.
- Full payment must be successfully received before an order can be processed.
- By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
- We are not responsible for payment delays or failures caused by third-party payment providers.
4. Shipping & Delivery
- Orders will be processed and shipped according to our Shipping Policy.
- Estimated delivery times are provided for reference only and may vary depending on the delivery location, courier service, public holidays, weather conditions, and other external factors.
- Customers are responsible for providing complete and accurate delivery information.
- We are not responsible for delays caused by third-party courier services after an order has been handed over for delivery.
Please refer to our Shipping Policy for further information regarding delivery times and shipping arrangements.
5. Returns, Refunds & Exchanges
We want you to have a positive shopping experience with us.
- Returns or exchanges may be accepted for defective, damaged, or incorrect items, subject to our applicable policies.
- Items must generally be returned in their original condition and with original packaging, tags, or accessories where applicable.
- Customers should contact us as soon as possible if they receive an incorrect, defective, or damaged item.
- Refunds, where approved, will be processed according to our applicable Return, Refund & Exchange Policy.
Please review our Return, Refund & Exchange Policy for complete eligibility requirements and procedures.
6. User Accounts
If you create an account on our website:
- You agree to provide accurate, complete, and up-to-date information.
- You are responsible for keeping your account login details and password confidential.
- You are responsible for activities carried out through your account.
- Please notify us immediately if you suspect unauthorized access or use of your account.
We reserve the right to suspend or terminate accounts that are used improperly or in violation of these Terms & Conditions.
7. Privacy & Personal Information
Your privacy is important to us.
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and processed for purposes such as order fulfillment, payment processing, delivery, customer support, and other legitimate business purposes.
8. Intellectual Property
All content displayed on this website, including but not limited to:
- Product images
- Product descriptions
- Logos and trademarks
- Text and graphics
- Website designs and layouts
is owned by SHOP NEST SDN BHD or its respective licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any website content without our prior written permission.
9. Limitation of Liability
To the extent permitted by applicable law, SHOP NEST SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from:
- The use or inability to use our website
- Delays or interruptions in website services
- Third-party courier delays
- Incorrect or incomplete information provided by customers
- Improper use of purchased products
- Events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Malaysian law.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to these Terms & Conditions, your use of our website, or your purchase from us shall be subject to the applicable jurisdiction of the courts of Malaysia.
11. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes to our business, services, policies, or applicable legal requirements.
Any updated version will be published on this page with the revised date where applicable.
Your continued use of our website after the updated terms are posted constitutes your acceptance of the revised Terms & Conditions.
12. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our policies, please contact us:
SHOP NEST SDN BHD
Email: shop_nest@outlook.com
Phone: 011-1275 3504
Thank you for choosing SHOP NEST SDN BHD. We appreciate your business and look forward to serving you.